
Terms
Terms of Service – Virtual Mailbox And Business Address
Welcome to Postalgrid, a virtual mailing and business address service provider in Vancouver, Canada. We are committed to providing you with the best possible service and ask that you carefully read and understand the following terms and conditions. You agree to be bound by these terms and conditions by subscribing to our services.
Service Description
Postalgrid offers virtual mailbox and business address services to businesses and individuals who wish to establish a professional and credible presence in Vancouver, Canada. Our services include a virtual mailbox and a business address in Vancouver, Canada.
Rental Period
The minimum rental period for our services shall be no less than 1 month. We offer fixed-term rentals for 1, 4, 8, and 12-month periods.
Use the Exact Mailing Address
To receive mail through our virtual mailbox service, use the exact mailing address provided by Postalgrid without modification. All mail must bear the delivery address correctly to avoid being returned to the sender.
We reserve the right to refuse any service request that fails to meet the proper addressing requirements.
Identification and Credentials
When subscribing to our services, provide two forms of valid identification: a birth certificate, driver’s license, employer identity card, provincial health card, or passport.
Business applicants must also provide proof of organization and authority to act on behalf of the organization. Each account can only have one company name and up to 5 employees, including authorized account holders.
Any unauthorized mail for employees with company names not registered to the account will be returned to the sender. Failure to provide the requested identification within 1 week from the signup date will result in account deactivation and payment refunded. We reserve the right to refuse service if identification requirements are not met.
Purpose Of Use
Use our services only for lawful and legitimate purposes. Our virtual mailbox and business address conform to all federal, provincial, and local laws.
Authorized and Lawful Person
Only the person identified on the original application form can access and remove mailbox contents. Additional authorized persons must present government-issued identification to pick up mail and parcels.
In case of client death or inability, we require the appropriate documents from the Probate Court, the executor of the estate, the trustee, or another similar person or entity before releasing mail or packages.
NB. The mailbox account is not transferable and cannot be assigned to any other party.
Renewal Fee
Upon termination of the fixed rental period, pay a renewal fee of $50, waived if renewal occurs before the expiry date.
Refund Policy
All applicable rental fees are due and payable in advance. We do not offer prorated fees or refunds for cancellations of any services. Deposits are refundable, but we reserve the right to apply existing deposits to outstanding fees before issuing a refund. Our fees and related fees are subject to change.
Mail Forwarding (Basic-Mail Customers)
Basic Mail customers wishing to have their mail forwarded must pay the applicable deposit according to the type of service and frequency chosen. As mentioned on our website, a handling charge is applied each time we forward mail (between $3 to $10 for each mail forwarding).
During the rental period, inform us in writing of any change in forwarding address at least fifteen (15) business days in advance.
Client Limits for Mail Forwarding
Mail forwarding frequency depends on the weight and volume of your parcel. We forward mail once a week, limited to letters and envelopes.
Dangerous & Hazardous Goods
We do not accept any mail or parcels containing dangerous or hazardous goods. We will refuse any parcel or mail with visible evidence of hazardous material contents.
Storage
We store mail or parcels for as long as the subscription is active with Postalgrid. The customer will pay all cod fees, CBSA duty, and taxes for cash on delivery and pay duty and taxes on imported goods.
Termination of Agreement
We may terminate or cancel this agreement for a good cause at any time by providing you with fifteen (15) days written, e-mail, or other electronic notice. Good cause may include but is not limited to.
- Abandonment of the Mailbox;
- Use of the Mailbox for unlawful, illegitimate, or fraudulent purposes;
- Failure to pay monies owed to us when due;
- Offensive, abusive, or disruptive behavior toward other customers or our employees;
- Violation of any provision of this agreement;
- Failure to cooperate or provide information concerning any investigation undertaken by a local, provincial, or federal agency;
You acknowledge that, for the purpose of determining good cause for termination of this agreement, the actions of any person authorized by you to use the Mailbox will be attributed to you.
Dispute of a Payment
We reserve the right to amend these terms and conditions at any time, and any amendments will be effective immediately upon posting on our website. Your continued use of our services after such amendments will constitute your acceptance of the new terms and conditions.
Entire Agreement
This agreement constitutes the entire agreement between the parties and supersedes all prior agreements and understandings, whether written or oral, relating to the subject of this agreement.
If you have any questions or concerns about these terms and conditions, please contact us at contact@postalgrid.com.
Thank you for choosing Postalgrid for your virtual mailbox and business address needs.